Privacy Policy
At 02game, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over your own data. Please read this document carefully before using the platform.
Six core principles that guide how 02game handles your personal information. Full details are in the clauses below.
Your Data Is Secure
We apply industry-standard encryption, access controls and security protocols to protect your personal data from unauthorised access, disclosure or misuse at every stage of processing.
No Selling of Data
02game does not sell, rent or trade your personal information to third-party marketers. Data shared with partners is limited strictly to what is necessary for platform operation and legal compliance.
You Control Your Data
You have the right to access, correct, restrict, port or request deletion of your personal data at any time. Submit a request to our support team and we will respond within the applicable legal timeframe.
Transparent Cookie Use
We use strictly necessary, functional and analytics cookies to keep the platform running and to improve your experience. You can manage cookie preferences at any time through your browser or account settings.
Lawful Processing Only
Every data processing activity on 02game rests on a recognised legal basis — your consent, contractual necessity, legal obligation, or our legitimate interests, as set out in Section 6 of this Policy.
18+ Data Protection
02game does not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has provided data, we will delete it immediately and close the associated account without delay.
Table of Contents
Welcome to 02game ("Platform", "we", "us", "our"). We are an English-language online betting and casino information platform serving Pakistani users, available at https://02game.cam. We cover cricket betting, PSL and ICC tournament markets, live casino, slots, sports wagering and responsible gambling guidance — with all amounts displayed in PKR for players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
This Privacy Policy ("Policy") describes how 02game collects, uses, stores, shares and protects personal data provided by or generated about users ("you", "your") who access or use our platform. It also explains the rights available to you in relation to your personal data and how to exercise them.
This Policy applies to all personal data collected through the 02game website, any mobile applications, account registration processes, payment transactions, customer support interactions and any other touchpoint through which you engage with our services.
By accessing the platform, creating an account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together form the full legal framework governing your use of 02game.
Note for Pakistani Users: 02game is not regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan, or any Pakistani provincial authority. This platform operates under international licensing where applicable. Pakistani users are solely responsible for verifying the legality of their participation under local law, including the Prevention of Gambling Act, 1977. This is not legal advice.
The following definitions apply throughout this Privacy Policy:
- "Personal Data" — Any information that identifies or can be used to identify a natural person, directly or indirectly. This includes names, email addresses, IP addresses, device identifiers, location data and financial information.
- "Processing" — Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure or destruction.
- "Data Controller" — 02game, which determines the purposes and means of processing personal data collected through this platform.
- "Data Processor" — Any third party that processes personal data on behalf of 02game under written instructions, such as payment processors, hosting providers and analytics services.
- "Consent" — A freely given, specific, informed and unambiguous indication of agreement by which you signal acceptance of the processing of your personal data for a stated purpose.
- "Cookies" — Small text files stored on your device by a web browser when you visit a website. Cookies help the platform remember your preferences and session information.
- "KYC" — Know Your Customer — the identity and age verification process required to activate full account functionality and process financial transactions.
02game collects the following categories of personal data. We only collect what is necessary for the specific purpose identified and do not retain data beyond the period required for that purpose.
3.1 Identity & Registration Data
Collected at account registration. Required to create and maintain your account, verify your age and identity, and comply with AML obligations.
3.2 Identity Verification (KYC) Documents
Collected when account verification is required. Necessary for regulatory compliance and to protect the platform against financial crime.
3.3 Financial & Transaction Data
Collected with each financial transaction. Payment method names (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah) are recorded only as identifiers for the transaction and do not imply endorsement by those providers.
3.4 Behavioural & Activity Data
Collected automatically as you use the platform. Used for responsible gambling monitoring, fraud detection, personalisation and service improvement.
3.5 Technical & Device Data
Collected automatically via cookies and server logs. Used for security, fraud prevention, geolocation compliance and analytics.
3.6 Communications Data
Collected when you contact our support team or manage your communication preferences. Retained to provide accurate ongoing support and to maintain a record of interactions for quality assurance.
02game collects personal data through the following channels:
- Direct Collection: Information you provide actively when registering an account, completing KYC verification, making deposits or withdrawals, placing bets, contacting customer support or participating in promotions.
- Automated Collection: Technical and behavioural data collected automatically when you use the platform, through server logs, cookies, pixel tags and similar tracking technologies.
- Third-Party Sources: Identity and fraud-check data received from KYC verification providers, credit reference agencies and payment processors. We may also receive data from responsible gambling databases (such as self-exclusion registers) to comply with our responsible gambling obligations.
- Device and Browser Signals: Device fingerprinting data, browser settings, IP geolocation signals and similar technical identifiers collected as part of platform security and anti-fraud operations.
We process your personal data only for specific, legitimate purposes. The table below sets out the primary processing purposes and the categories of data used for each:
- Account Management: Creating, maintaining and securing your account, including authentication and password resets. Uses identity and registration data.
- Payment Processing: Facilitating deposits and withdrawals in PKR, verifying payment methods and preventing fraudulent transactions. Uses financial and transaction data.
- Identity & Age Verification: Verifying that you meet the minimum age requirement (18+ or higher as required by the applicable licence jurisdiction) and confirming your identity in compliance with AML regulations. Uses KYC documents.
- Responsible Gambling: Monitoring wagering patterns, applying limits, triggering responsible gambling prompts and processing self-exclusion requests. Uses behavioural and activity data.
- Fraud Prevention & Security: Detecting and preventing unauthorised access, bonus abuse, multiple account registration, money laundering and other prohibited activities. Uses technical, device and behavioural data.
- Customer Support: Responding to your enquiries, resolving disputes and maintaining a record of interactions for quality assurance purposes. Uses communications data.
- Legal & Regulatory Compliance: Meeting obligations under applicable anti-money laundering laws, gambling regulations and data protection requirements. Uses identity, financial and KYC data.
- Platform Improvement & Analytics: Understanding how users interact with the platform to improve features, fix bugs and optimise user experience. Uses aggregated and anonymised behavioural and technical data where possible.
- Marketing Communications: Sending promotional offers, bonus notifications and platform updates to users who have opted in to receive such communications. Uses contact and preference data only.
Marketing Opt-Out: You may withdraw consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect any other processing activity.
Each processing activity carried out by 02game rests on one or more of the following legal bases. Where multiple bases apply, the primary basis is identified first.
- Contractual Necessity: Processing required to fulfil the contract between you and 02game — including account creation, payment processing and service delivery — is based on the performance of that contract. Without this processing, we cannot provide the service.
- Legal Obligation: Processing required to comply with applicable laws, including AML regulations, gambling licence conditions and data protection obligations applicable in the jurisdiction(s) under which 02game operates.
- Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gambling monitoring and service improvement, where those interests are not overridden by your privacy rights. We conduct a balancing test before relying on this basis.
- Consent: Processing for marketing communications, optional analytics and non-essential cookies, where you have freely given specific, informed and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
- Vital Interests: In exceptional circumstances, we may process data to protect your vital interests or those of another person — for example, where a serious responsible gambling concern arises.
02game does not sell, rent or trade your personal data. We may share personal data with the following categories of recipients only where necessary and under appropriate data protection safeguards:
- Payment Processors: Third-party payment service providers that facilitate deposit and withdrawal transactions. These processors receive only the data required to complete the transaction and are bound by their own data protection obligations.
- KYC / Identity Verification Providers: Third-party identity verification services that process your KYC documentation on our behalf to confirm age, identity and source of funds.
- Fraud Prevention Services: Third-party fraud detection and anti-money laundering screening services that assess transaction risk and flag suspicious account activity.
- Responsible Gambling Databases: Self-exclusion registers and responsible gambling databases against which we screen new registrations and existing accounts, in fulfilment of our responsible gambling obligations.
- Technology & Hosting Providers: Cloud hosting, database and infrastructure service providers that store and process platform data on our behalf under data processing agreements.
- Regulatory Authorities & Law Enforcement: Where required by law, court order or a legitimate regulatory request, we will disclose personal data to the applicable authority. We will notify you of such disclosures where legally permitted to do so.
- Business Transfers: In the event of a merger, acquisition or sale of all or part of 02game's business, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
Payment Provider References: References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this platform are provided as familiar context for Pakistani users only. These references do not imply any data-sharing partnership, endorsement or affiliation with gambling services by those providers.
02game retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:
- Active Account Data: All personal data associated with an active account is retained for the lifetime of the account and for a period of at least five (5) years following account closure, in line with standard AML record-keeping requirements.
- KYC Documentation: Identity and verification documents are retained for a minimum of five (5) years following the end of the business relationship, as required under applicable AML regulations.
- Transaction Records: Financial transaction records are retained for a minimum of five (5) years following the date of the transaction for AML compliance and dispute resolution purposes.
- Support Communications: Customer support correspondence is retained for three (3) years following the last interaction, for quality assurance and dispute resolution purposes.
- Marketing Data: Contact data held for marketing purposes is retained until you withdraw consent, after which it will be deleted or anonymised within thirty (30) days.
- Technical / Log Data: Server logs and technical data are retained for a maximum of twelve (12) months, unless a longer period is required for active fraud or security investigations.
On expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.
Subject to applicable data protection law and certain conditions, you have the following rights in relation to your personal data held by 02game. To exercise any right, contact us at [email protected] with a clear description of your request and sufficient information to verify your identity.
Right of Access
Request a copy of the personal data we hold about you and information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your account or our records.
Right to Erasure
Request deletion of your personal data where no legal basis for continued retention applies. Note: regulatory retention periods may override this right.
Right to Restriction
Request that we restrict processing of your data while a rectification or objection request is being assessed.
Right to Portability
Receive your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
Right to Object
Object to processing based on legitimate interests or direct marketing at any time. We will cease such processing unless compelling grounds exist.
Withdraw Consent
Withdraw consent for any processing activity based on consent (e.g., marketing emails) at any time, without affecting prior lawful processing.
Right to Complain
Lodge a complaint with the applicable supervisory authority in the jurisdiction governing this platform if you believe your rights have been infringed.
We will respond to all verified data subject requests within thirty (30) days of receipt, or within the timeframe required by applicable law where shorter. Complex requests may require an extension, which we will notify you of in advance.
02game uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session and gather analytics on platform usage. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the platform to function. These enable session management, login authentication, load balancing and security features. They cannot be disabled without breaking core platform functionality.
- Functional Cookies: Remember your preferences such as language settings, display options and responsible gambling limit configurations. Disabling these may reduce your personalised experience.
- Analytics Cookies: Collect aggregated, anonymised data on how users interact with the platform — pages visited, session duration, click paths and error reports. Used to improve platform performance and content. Require your consent where applicable law requires it.
- Marketing / Tracking Cookies: Used to deliver relevant promotional content and measure campaign effectiveness. These are only placed with your prior consent and can be withdrawn at any time.
You can manage cookie preferences through your browser settings (which may disable certain platform features) or through the cookie preference centre accessible from the platform footer. Strictly necessary cookies cannot be declined as they are essential to service delivery.
02game implements a comprehensive set of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Our security measures include but are not limited to:
- Encryption: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). Sensitive data held at rest — including payment information and identity documents — is encrypted using AES-256 or equivalent standards.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Penetration Testing & Audits: Our platform undergoes regular security assessments, including penetration testing by qualified third-party security professionals, to identify and remediate vulnerabilities.
- Incident Response: We maintain a documented data breach response procedure. In the event of a confirmed personal data breach that is likely to result in risk to your rights and freedoms, we will notify the applicable supervisory authority within 72 hours and will inform affected users without undue delay where required by law.
- Two-Factor Authentication: We support and encourage the use of two-factor authentication (2FA) on all accounts to add an additional layer of protection beyond your password.
- Secure Payment Handling: Payment card data and sensitive payment credentials are never stored on 02game servers. All payment processing is handled by PCI-DSS compliant third-party processors.
Your Responsibility: While we take extensive measures to protect your data, you are responsible for keeping your account credentials — username, password and 2FA codes — confidential. Never share your login details with anyone. If you suspect unauthorised access to your account, contact [email protected] immediately.
The 02game platform integrates with a number of third-party service providers to deliver core functionality. Each third party processes personal data only to the extent necessary for its specific function and is bound by a data processing agreement with 02game.
- Payment Gateways: Third-party payment processors handle all financial transactions. They operate under their own privacy policies and PCI-DSS compliance obligations. 02game does not store full payment card numbers or bank account credentials.
- KYC & AML Providers: Identity verification and anti-money laundering screening services process your identity documents and run checks against sanctions lists and politically exposed persons (PEP) databases as required by applicable regulations.
- Analytics Providers: Web analytics services process anonymised or pseudonymised usage data to help us understand platform performance. Where possible, data is aggregated before transmission.
- Cloud Infrastructure: Our hosting and data storage infrastructure is provided by reputable cloud service providers operating data centres in jurisdictions with adequate data protection standards.
- Customer Support Tools: Our support ticketing and live chat systems may process your name, email address and the content of your support queries. These tools operate under data processing agreements with appropriate security standards.
02game does not control third-party websites or services that may be linked to or from our platform. This Privacy Policy applies solely to data processed by or on behalf of 02game.
02game operates as an international platform and your personal data may be transferred to, stored in or processed in countries other than Pakistan. Some of these countries may not have data protection laws equivalent to those in your home jurisdiction.
Where personal data is transferred internationally, 02game ensures that appropriate safeguards are in place to protect your data, which may include:
- Standard Contractual Clauses (SCCs): Contractual clauses approved by relevant data protection authorities that impose data protection obligations on the recipient of the data.
- Adequacy Decisions: Transfers to countries that have been recognised as providing an adequate level of data protection by the relevant supervisory authority.
- Binding Corporate Rules: Internal policies adopted by multinational groups that provide equivalent data protection standards across all group entities.
- Consent: In limited circumstances where other safeguards are not available and the transfer is not repetitive, we may rely on your explicit consent after informing you of the associated risks.
You may request further information about the specific safeguards applicable to any international transfer of your personal data by contacting us at [email protected].
The 02game platform is strictly for adults aged 18 years or older, or the higher minimum age required by the applicable operator or licence jurisdiction. We do not knowingly collect, process or retain personal data from anyone under the applicable minimum age.
As part of our account registration process, all users are required to confirm their date of birth and to complete identity verification (KYC). Accounts where the identity check reveals that the user is below the minimum age will be immediately suspended and all associated personal data will be deleted in accordance with our data retention procedures.
If you are a parent or guardian and believe that a minor in your care has registered an account or submitted personal data to 02game without your knowledge, please contact us immediately at [email protected]. We will investigate promptly, close the account and securely delete all associated personal data.
For responsible gambling guidance, age verification tools and information on protecting minors from accessing gambling services, please visit our Responsible Gambling page.
02game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance or platform functionality. All amendments will be effective from the date of publication on this page.
Where a material change is made to this Policy — particularly one that affects how we use your personal data or the rights available to you — we will notify you by one or more of the following methods:
- A prominent notice displayed on the platform homepage or within your account dashboard for a minimum of fourteen (14) days following the change.
- An email notification to the address registered to your account, where we hold a valid email address and where applicable law requires active notification.
- An in-platform notification visible on your next login session following the update.
Your continued use of the 02game platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy. If you do not agree with the changes, you should cease using the platform and contact us to discuss your options, including account closure.
We recommend bookmarking this page and reviewing it periodically. The "Last Updated" date at the top of this page will always reflect the most recent revision.
If you have any questions, concerns or requests relating to this Privacy Policy or the way 02game processes your personal data, please contact our support team using the details below. All communications must be in English.
- Email: [email protected] (plain text — not a clickable link)
- Response Time: We aim to respond to all privacy-related enquiries within thirty (30) days of receipt. Where a request is complex or numerous requests have been received, we may extend this period by a further two months, notifying you in advance.
- Language: Support is available in English. Urdu-language assistance may be available on request — please indicate your preference in your initial message.
- Data Subject Requests: To exercise any of your rights under Section 9 of this Policy, please clearly state your request type (e.g., "Subject Access Request", "Erasure Request") in your email subject line, along with sufficient information to verify your identity.
- Responsible Gambling Queries: For urgent responsible gambling matters — including self-exclusion and limit-setting requests — please mark your subject line as "RESPONSIBLE GAMBLING — URGENT" to ensure prioritised handling.
📋 Before contacting us: Many common questions about account privacy, data access and cookie management are answered in our FAQ. For responsible gambling tools, visit our Responsible Gambling page for immediate access to limit-setting and self-exclusion options.
Your Privacy Is Our Priority
02game is built on transparency, security and responsible operation. If you have questions about how your data is handled, our team is here to help — or explore the rest of the platform to see what we offer Pakistani players.
Adults 18+ only • Local laws may restrict gambling • Play responsibly • Not for users in jurisdictions where online gambling is prohibited